On Sunday, July 10 just after 11 p.m., the County’s 9-1-1 system experienced an interruption of service which caused community members who called the emergency 9-1-1 and non-emergency 301-279-8000 phone lines to receive a busy signal instead of a standard call taker response. The interruption lasted approximately two hours from 11:10 p.m. to 1:09 a.m. During those two hours, alternative plans to receive and dispatch emergency calls were put into operation. Alternative methods to report emergencies were provided to the public through public safety social media and the Alert Montgomery warning system. The County’s 3-1-1 call center was activated early this morning to assist.
Currently, Montgomery County’s 911 and non-emergency 301-279-8000 lines are functioning, but as corrective action is being implemented, there remains a possibility that a caller could receive a busy signal.
In the event of an emergency, any caller who hears a busy signal or is unable to reach a 911 operator, should contact the following:
• Call 3-1-1 or 240-777-0311. Police officers and Fire and Rescue personnel are on duty at the MC311 call center to assist with any emergency calls.
• Or call the closest local fire station or police district station.
Public Safety officials urge all residents and business owners to determine now which Fire and Rescue Station and Police District station are closest in the event of an emergency.
1st District Rockville Station 240-773-6070
2nd District Bethesda Station 240-773-6700
3rd District Silver Spring 240-773-6800
4th District Wheaton 240-773-5500
5th District Germantown 240-773-6200
6th District Gaithersburg 240-773-5700
Anyone uncertain as to which police district serves a particular community should see: http://www.montgomerycountymd.gov/pol/districts/whatsmydistrict.html
Phone numbers for Fire Station Locations are available at:
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