Each year, the second full week of April is dedicated to the men and women who serve as public safety telecommunicators in our 9-1-1 centers and is recognized as National Public Safety Telecommunications Week. This year, the week of April 14 to April 20 is National Public Safety Telecommunicators Week.
Before police officers, firefighters, or EMS arrive to a call, the initial call is received and handled by one of the behind-the-scenes heroes in the 9-1-1 Public Safety Answering Point (PSAP). In most cases, these people are the unknown faces that you rarely see, but you can take comfort in knowing that they are always there.
PSAP’s across the country process thousands of 9-1-1 calls every day. The people who work behind the scenes are the first connection to emergency services and are the first link in the public safety chain, truly the “First of the First Responders”.
In addition to being the first link to our residents, our PSAP workers provide a vital link to our first responders as well. The safety of police officers, firefighters, and EMS personnel is always forefront in the mind of the 9-1-1 call taker and dispatcher. This is because the safety of our first responders is fundamental to their ability to provide services to our residents.
Locally, our Emergency Communications Center (ECC) will be celebrating National Telecommunicators Week by recognizing the following personnel who will be awarded for their achievements at regional awards ceremonies:
- Public Safety Communications Specialist 3 Danielle Prince will be recognized for her nomination as “Communications Training Officer of the Year” at the Mid-Eastern Chapter of the Associations of Public Safety Communications Officials (APCO) Telecommunications Awards to be held on April 18, 2013 at the Kent Island Volunteer Fire Department. Danielle was also recently recognized internally at ECC as the “Communications Training Officer of the Year.”
- Public Safety Communications Specialist 3 Chanel Gary will be recognized for her nomination as “Telecommunicator of the Year” at the APCO Telecommunications Awards.
- Public Safety Communications Specialist 3 Kristen Torre will be recognized by receiving the “Cluster Magnet Award” at the 20th Annual Tri-State Telecommunicators Banquet and Awards Ceremony to be held on April 20, 2013 at the Ceresville Mansion in Frederick, Maryland.
Congratulations to all of the exceptional Montgomery County Police ECC 9-1-1 PSAP professionals!